Refund & Return Policy

Last Updated: August 2026

At Zy-Noon, customer satisfaction is our priority. Every Welcome Box is carefully packed and inspected before dispatch to ensure it reaches you in perfect condition.

Please read our Refund & Return Policy carefully before placing your order.

📦 Returns

Due to the nature of baby products and hygiene standards, we do not accept returns for:

  • Change of mind
  • Incorrect size or preference after delivery
  • Products that have been used, washed, or damaged after delivery

✅ Eligible Returns

You may request a return or replacement if:

  • You receive the wrong product.
  • Your order arrives damaged during shipping.
  • A product is missing from your order.

To be eligible, you must contact us within 24 hours of receiving your parcel.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

🔄 Replacements

If your request is approved, we will arrange a replacement at no additional cost.

Replacement availability depends on stock.

💰 Refunds

Refunds are only issued in the following situations:

  • The ordered product is unavailable.
  • We are unable to send a replacement for an approved claim.
  • Your order is cancelled by Zy-Noon before dispatch.

Approved refunds will be processed within 5–7 business days using an agreed method.

❌ Non-Refundable Situations

Refunds or returns will not be accepted if:

  • The product has been used.
  • The product has been washed.
  • The product has been damaged after delivery.
  • The customer provides an incorrect shipping address.
  • The parcel is refused without a valid reason.
  • The request is made after 24 hours of delivery.

📦 Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been shipped, cancellation is no longer possible.

🚚 Courier Damage

If your parcel appears damaged upon delivery:

  • Take clear photos before opening the package.
  • Contact Zy-Noon immediately.
  • We will investigate and assist you as quickly as possible.

❤️ Our Quality Promise

Every Zy-Noon Welcome Box is carefully inspected before shipping.

We take pride in offering premium-quality newborn gift boxes that are beautifully packed and ready to create unforgettable first impressions.

📞 Need Help?

Our Customer Support Team is always happy to assist you.

Zy-Noon

📧 Email: zynoon.babystore@gmail.com

📱 WhatsApp: 92 348 3188239

🌐 Website: www.zynoon.com

📍 Karachi, Pakistan