Refund & Return Policy

Refund & Return Policy - Zy-Noon Baby Store

Last Updated: August 2026

At Zy-Noon, customer satisfaction is our priority. Every Welcome Box is carefully packed and inspected before dispatch to ensure it reaches you in perfect condition.

Please read our Refund & Return Policy carefully before placing your order.

📦 Returns

Due to the nature of baby products and hygiene standards, we do not accept returns for:

Change of mind
Incorrect size or preference after delivery
Products that have been used, washed, or damaged after delivery

✅ Eligible Returns

You may request a return or replacement if:

You receive the wrong product.
Your order arrives damaged during shipping.
A product is missing from your order.

To be eligible, you must contact us within 24 hours of receiving your parcel. Please provide:

Order Number
Photos of the product
Photos of the packaging
A brief description of the issue

🔄 Replacements

If your request is approved, we will arrange a replacement at no additional cost.
Replacement availability depends on stock.

💰 Refunds

Refunds are only issued in the following situations:

The ordered product is unavailable.
We are unable to send a replacement for an approved claim.
Your order is cancelled by Zy-Noon before dispatch.

Approved refunds will be processed within 5–7 business days using an agreed method.

❌ Non-Refundable Situations

Refunds or returns will not be accepted if:

The product has been used.
The product has been washed.
The product has been damaged after delivery.
The customer provides an incorrect shipping address.
The parcel is refused without a valid reason.
The request is made after 24 hours of delivery.

📦 Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.
Once an order has been shipped, cancellation is no longer possible.

🚚 Courier Damage

If your parcel appears damaged upon delivery:

Take clear photos before opening the package.
Contact Zy-Noon immediately.

We will investigate and assist you as quickly as possible.

❤️ Our Quality Promise

Every Zy-Noon Welcome Box is carefully inspected before shipping. We take pride in offering premium-quality newborn gift boxes that are beautifully packed and ready to create unforgettable first impressions.