FAQs

Frequently Asked Questions (FAQ) - Zy-Noon Baby Store

1. What is the ZY-NOON Welcome Box?

The ZY-NOON Welcome Box is a thoughtfully prepared newborn gift box featuring a carefully selected Baby Starter Set along with a Baby Rattle, beautifully packed and ready for gifting. It is designed to make welcoming a little one simple, special, and memorable.

2. What products are included in the Welcome Box?

Each ZY-NOON Welcome Box currently includes:

1 Baby Starter Set
1 Baby Rattle
Premium Gift-Ready Welcome Box Packaging

Note: The design, colour, or style of the Baby Starter Set and Baby Rattle may vary depending on available stock. Baby Feeders, Baby Grooming Kits, Baby Socks Sets, and other baby accessories shown elsewhere on our store are separate products and are not included in the Welcome Box unless specifically mentioned on the product page.

3. Is this box suitable as a gift?

Yes! The ZY-NOON Welcome Box is specially prepared as a beautiful, gift-ready option for newborn celebrations, baby showers, hospital visits, or visiting new parents. No additional gift wrapping is required.

4. Is Cash on Delivery (COD) available?

Yes. Cash on Delivery (COD) is available across most areas of Pakistan.

5. How much is shipping?

We currently charge a flat shipping fee of Rs. 250 per order across Pakistan.
Any Free Shipping or promotional shipping offer, if available, will be displayed at checkout.

6. How long does delivery take?

Estimated delivery times are:

Karachi: 1–2 Business Days
Major Cities: 2–4 Business Days
Other Areas: 3–6 Business Days

Note: Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.

7. Can I order individual products?

Yes. Selected baby products and accessories may also be available individually on our store. Please check our product collections for currently available items.

8. Can I customize the Welcome Box?

Currently, the Welcome Box is offered as a pre-selected combination. Product designs, colours, and styles may vary according to available stock while we aim to maintain the quality and value of every box.

9. Will I receive exactly the same design shown in the pictures?

Product images are provided to represent the type and quality of the Welcome Box. As our stock may include different designs and colours, the Baby Starter Set or Baby Rattle you receive may differ in design or colour from the images shown. The core contents of the Welcome Box will remain as described on the product page.

10. Are the products safe for newborn babies?

We carefully select products intended for baby use. Parents or guardians should always use baby products under appropriate supervision and follow any instructions or age recommendations provided by the manufacturer.

11. What if I receive a damaged or incorrect item?

Please contact us within 24 hours of receiving your order and provide clear photos of the product and packaging. Our team will review the issue and provide an appropriate solution according to our Return & Refund Policy.

12. Can I return my order?

For hygiene and safety reasons, opened or used baby products may not be eligible for return. Please visit our Return & Refund Policy for complete eligibility requirements and conditions.