At ZY-NOON Baby Store, customer satisfaction is important to us. We carefully inspect every Welcome Box before dispatch to ensure it reaches you in excellent condition.
Please read our return and refund policy below.
Returns
Due to the hygienic nature of newborn products, we do not accept returns for items that have been:
- Opened
- Used
- Washed
- Damaged after delivery
- Missing original packaging
This policy helps us ensure the safety and quality of all products for every customer.
Damaged or Incorrect Items
If you receive:
- A damaged product
- An incorrect item
- An incomplete order
Please contact us within 24 hours of receiving your parcel.
To help us review your request, kindly provide:
- Your order number
- Clear photos of the product
- Photos of the parcel packaging
Once verified, we will arrange an appropriate solution, which may include a replacement or refund where applicable.
Refunds
If your refund request is approved, the refund will be processed within 5–7 business days using an appropriate payment method.
Shipping charges are non-refundable unless the error was made by ZY-NOON Baby Store.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned after opening or use:
- Baby Feeders
- Grooming Kits
- Socks
- Starter Sets
- Rattles
- Any other newborn essentials included in the Welcome Box
Need Assistance?
If you have any questions regarding your order, we're always happy to help.
Email: zynoon.babystore@gmail.com
Instagram: @zynoon_babystore
Thank You
Thank you for choosing ZY-NOON Baby Store.
We're honored to be a small part of your baby's first precious moments. 🤍