FAQs

We've answered some of the most common questions to help make your shopping experience simple and stress-free.

1. What is the ZY-NOON Welcome Box?

The ZY-NOON Welcome Box is a thoughtfully curated collection of newborn essentials designed to help parents welcome their little one with carefully selected everyday items.

2. What products are included in the Welcome Box?

Our Welcome Box includes carefully selected newborn essentials such as:

• Baby Feeder
• Baby Grooming Kit
• Baby Socks Set
• Baby Starter Set
• Baby Rattles

The exact contents may vary slightly depending on availability while maintaining the same quality and value.

3. Is this box suitable as a gift?

Yes! The Welcome Box makes a thoughtful gift for baby showers, newborn celebrations, or visiting new parents.

4. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery (COD) is available in most cities across Pakistan.

5. How long does delivery take?

Estimated delivery times are:

Karachi: 1–2 Business Days
Major Cities: 2–4 Business Days
Other Areas: 3–6 Business Days

Delivery times may vary depending on the courier service.

6. Can I order individual products?

Currently, our main focus is the ZY-NOON Welcome Box. Individual products may become available in the future.

7. Can I customize the Welcome Box?

At the moment, the Welcome Box comes in a fixed combination to ensure consistent quality and value.

8. Are the products safe for newborn babies?

We carefully select products suitable for newborn use. However, parents should always use baby products under proper supervision and follow the manufacturer's instructions.

9. What if I receive a damaged or incorrect item?

Please contact us within 24 hours of receiving your order and share clear photos of the product and packaging. We'll review the issue and provide an appropriate solution.